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Our advanced care-coordination platform designed for
Deaf-centered health support included in your membership.
Appointment Prep & Follow-Up
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Pre-visit planning: Help patients understand the purpose of their visit, write down questions, and gather necessary records or documents.
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Post-visit debrief: Summarize what was discussed, explain next steps in ASL, and review instructions, medications, or referrals.
Care Navigation
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Referral management: Help schedule specialty appointments, confirm interpreter availability, and ensure continuity of care.
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Second opinions: Assist patients in requesting and coordinating a second medical opinion if needed.
Health Education in ASL
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Diagnosis explanation: Break down diagnoses in plain language/ASL with visual aids or videos.
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Medication literacy: Explain what a medication is for, how to take it, and what side effects to expect.
Communication & Interpreter Coordination (coming soon)
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Interpreter logistics: Call clinics ahead to verify interpreters will be present; if not, coordinate via outside agencies.
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Communication support: Clarify medical jargon or provider instructions after appointments in ASL.
System Navigation
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Where to go for care: Guide patients on whether to go to urgent care, ER, primary care, or specialist, based on symptoms.
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Service location matching: Find clinics that accept specific insurance, offer sliding scale fees, or have ASL-fluent staff.
Health Management Support
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Chronic disease check-ins: Follow up on health goals (e.g., blood pressure, diabetes), meds, and care plans between visits.
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Lab test coordination: Help patients understand what labs are ordered, where to go, and what the results mean.
Administrative Support
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Forms & paperwork help: Assist with filling out intake forms, insurance documents, disability paperwork, or financial aid requests.
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Portal navigation: Help set up and use patient portals to access results, message providers, and refill medications.